Frequently Asked Questions – FAQs

From 7 am to 10 am Monday to Friday, and 7 am to 11 am at weekends.

Yes, we are happy to serve gluten-free products, too. Please let us know your dietary requirements at check-in so we can prepare everything for you.

As we are very centrally located, we do not have our own parking spaces. We recommend the City-West multi-storey car park, which is only a few minutes’ walk from our hotel (CHF 28 per day). For more information: parking-bern.ch
Alternatively: Purchase a one-day parking card (CHF 16) from Reception. It allows you to park in all designated zones in the city of Bern where a parking disc is compulsory.

No, there are no discounts available for hotel guests.

Yes. Our hotel guests can use the bike stand inside the premises (subject to availability).

2 minutes on foot from the ‘Welle’ exit; 5 minutes on foot from the main station building.

We accept cash as well as card payments (Visa, MasterCard, American Express, Postcard, Maestro, V-Pay, Diner, JBC, Union Pay, Twint).

Yes. You are welcome to use our luggage lockers before you check in or after checking out.

Yes, we are happy to organise a self-check-in after 9 pm on request.

Yes, dogs are welcome in our Hotel. There is a charge of CHF 10 per dog per day.

Yes, the Hotel National has one triple room and two four-bedded rooms.

No, the rooms are not equipped with air conditioning. Due to the structural features and peculiarities of our historic premises it would be very difficult to retrofit A/C.

Yes, each room has its own kettle.

Yes, you can use the Wi-Fi free of charge in all areas of the hotel.